INVALID LEAD POLICY
CustomerFunding.com, Inc. is proud to stand behind the quality of service that it
provides for its valued Car Buying Customers and Dealer Partners. CustomerFunding
takes great care in making sure that all information that is passed through the
Clean Lead Technology is accurate and valid. Because of this regard for top quality
service, CustomerFunding has created an Invalid Lead Policy. This policy assures
that CustomerFunding will strive to maintain a high level of commitment in providing
quality services for its Car Buying Customers and Dealer Partners.
Should a Dealer Partner have a concern for the validity of an application
or lead provided by CustomerFunding, they can request a credit on that submission.
CustomerFunding will review and contact that customer to verify the validity of
the submitted information. If CustomerFunding verifies that a customer's submission
was invalid, the dealer will be credited for that submission. All credit requests
that are submitted will be sent and verified through the CustomerFunding Quality
Control Call Center.
As of September 18, 2007, CustomerFunding.com, Inc. will only accept invalid lead
credit requests through the CustomerFunding.com Dealer Log-In Website. A dealer
must follow the following procedures:
- To submit a request for credit on invalid customers, search for the invalid customer
using the lookup methods and click on the "Request" link in the Credit Status column.
- Complete the form in full for each customer you wish to submit a credit request
for.
Invalid lead credit requests must be submitted within ten (10) days of receiving
the customer's information in order to qualify for credit. Requests will be submitted
to the CustomerFunding Quality Control Call Center and a full review will be conducted
on the customer to determine if a credit should be applied.
Once the review is complete, a notice will be sent to the dealer to inform the dealer
if the lead is validated or not. If a credit is issued, the credit will be applied
to the next billing cycle. If the credit request is found to be incorrect and the
customer is still interested in purchasing a vehicle, CustomerFunding will work
with the customer and treat them as a hot lead or attempt to schedule an appointment
with dealer. The dealer will be notified either way of an approved or rejected credit
request. Several days will be allowed for the review to be conducted. For assistance
with the lead credit request system, please contact the CustomerFunding.com, Inc.
dealer services department by phone at (877) 784-1030.
CustomerFunding will not provide a credit for the following:
- Duplicate applications from other sources. CustomerFunding has no control if the
consumer submits information through multiple companies. (We will only credit applications
that were sent to the dealer from CustomerFunding more than once within a 30 day
window of submission. CustomerFunding already has a duplication removal process
in place through its Clean Lead™ Technology).
- If the customer has purchased a vehicle since application submission date.