INVALID LEAD POLICY
CustomerFunding takes great care in making sure that all information that is passed
through the Clean Lead Technology is accurate and valid. Because of this regard
for top quality service, CustomerFunding has created an Invalid Lead Policy. This
policy assures that CustomerFunding will strive to maintain a high level of commitment
in providing quality services for its Car Buying Customers and Dealer Partners.
Should a Dealer Partner have a concern for the validity of an application or lead
provided by CustomerFunding, they can request a lead replacement on that submission.
CustomerFunding will review and contact that customer to verify the validity of
the submitted information. If CustomerFunding verifies that a customer's submission
was invalid, the lead will be replaced for that submission on a one-for-one basis.
All lead replacement requests that are submitted will be sent and verified through
the CustomerFunding Quality Control Call Center.
As of September 18, 2007, CustomerFunding.com, Inc. will only accept invalid lead
replacement requests through the CustomerFunding.com Dealer Log-In Website. A dealer
must follow the following procedures:
- 1. To submit a request for lead replacement on invalid customers, search for the
invalid customer using the lookup methods and click on the "Request" link in the
Credit Status column.
- 2. Complete the form in full for each customer you wish to submit a lead replacement
request for.
Invalid lead replacement requests must be submitted within ten (10) days of receiving
the customer's information in order to qualify for the lead replacement. Requests
will be submitted to the CustomerFunding Quality Control Call Center and a full
review will be conducted on the customer to determine if a lead replacement should
be honored.
Once the review is complete, a notice will be sent to the dealer to inform the dealer
if the lead is validated or not. If a lead replacement is issued, the replacement
will be delivered and tagged as a replacement lead. If the lead replacement request
is found to be incorrect and the customer is still interested in purchasing a vehicle,
CustomerFunding will work with the customer and treat them as a hot lead or attempt
to schedule an appointment with dealer. The dealer will be notified either way of
an approved or declined lead replacement request. Several days will be allowed for
the review to be conducted. For assistance with the lead replacement request system,
please contact the CustomerFunding.com, Inc. dealer services department by phone
at (877) 784-1030.
Note: In the event that CustomerFunding is unable to satisfy a lead replacement
requirement, cash credit will be applied toward your next monthly invoice.
CustomerFunding will not provide a lead replacement for the folowing:
- Duplicate applications from other sources. CustomerFunding has no control if the
consumer submits information through multiple companies. (We will only replace applications
that were sent to the dealer from CustomerFunding more than once within a 30 day
window of submission. CustomerFunding already has a duplication removal process
in place through its Clean Lead™ Technology).
- If the customer has purchased a vehicle since application submission date.