Invalid Lead Policy

CustomerFunding.com, Inc. is proud to stand behind the quality of service that it provides for its valued Car Buying Customers and Preferred Partners. CustomerFunding takes great care in making sure that all information that is passed through the Clean Lead Technology is accurate and valid. Because of this regard for top quality service, CustomerFunding has created an Invalid Lead Policy. This policy assures that CustomerFunding will strive to maintain a high level of commitment in providing quality services for its Car Buying Customers and Dealer Partners.

Should a Dealer Partner have a concern for the validity of an application or lead provided by CustomerFunding, they can request a credit on that submission. CustomerFunding will review and contact that customer to verify the validity of the submitted information. If CustomerFunding verifies that a customer's submission was invalid, the dealer will be credited for that submission. All credit requests that are submitted will be sent and verified through the CustomerFunding Quality Control Call Center.

As of September 18, 2007, CustomerFunding.com, Inc. will only accept invalid lead credit requests through the CustomerFunding.com Dealer Log-In Website. A dealer must follow the following procedures:

1. To submit a request for credit on invalid customers, search for the invalid customer using the lookup methods and click on the "Request" link in the Credit Status column.
2. Complete the form in full for each customer you wish to submit a credit request for.

Invalid lead credit requests must be submitted within ten (10) days of receiving the customer's information in order to qualify for credit. Requests will be submitted to the CustomerFunding Quality Control Call Center and a full review will be conducted on the customer to determine if a credit should be applied.

Once the review is complete, a notice will be sent to the dealer to inform the dealer if the lead is validated or not. If a credit is issued, the credit will be applied to the next billing cycle. If the credit request is found to be incorrect and the customer is still interested in purchasing a vehicle, CustomerFunding will work with the customer and treat them as a hot lead or attempt to schedule an appointment with dealer. The dealer will be notified either way of an approved or rejected credit request. Several days will be allowed for the review to be conducted. For assistance with the lead credit request system, please contact the CustomerFunding.com, Inc. dealer services department by phone at (877) 784-1030.

CustomerFunding will not provide a credit for the following:

1. Duplicate applications from other sources. CustomerFunding has no control if the consumer submits information through multiple companies. (We will only credit applications that were sent to the dealer from CustomerFunding more than once within a 30 day window of submission. CustomerFunding already has a duplication removal process in place through its Clean Lead™ Technology).
2. If the customer has purchased a vehicle since application submission date.

914 South 52nd Street • Tempe, AZ 85281
Main: (877) 784-1030 • Fax: (480) 303-9589 • contactus@customerfunding.com