INVALID CUSTOMER POLICY
CustomerFunding takes great care in making sure that all information that is passed
through the Clean Lead Technology is accurate and valid. Because of this regard
for top quality service, CustomerFunding has created an Invalid Customer Policy. This
policy assures that CustomerFunding will strive to maintain a high level of commitment
in providing quality services for its Car Buying Customers and Dealer Partners.
Should a Dealer Partner have a concern for the validity of an application or customer
provided by CustomerFunding, they can request a customer replacement on that submission.
CustomerFunding will review and contact that customer to verify the validity of
the submitted information. If CustomerFunding verifies that a customer's submission
was invalid, the customer will be replaced for that submission on a one-for-one basis.
All customer replacement requests that are submitted will be sent and verified through
the CustomerFunding Quality Control Call Center.
As of September 18, 2007, CustomerFunding.com, Inc. will only accept invalid customer
replacement requests through the CustomerFunding.com Dealer Log-In Website. A dealer
must follow the following procedures:
- 1. To submit a request for customer replacement on invalid customers, search for the
invalid customer using the lookup methods and click on the "Request" link in the
Credit Status column.
- 2. Complete the form in full for each customer you wish to submit a customer replacement
request for.
Invalid Customer replacement requests must be submitted within five (5) days of receiving
the customer's information in order to qualify for the customer replacement. Requests
will be submitted to the CustomerFunding Quality Control Call Center and a full
review will be conducted on the customer to determine if a customer replacement should
be honored.
Once the review is complete, a notice will be sent to the dealer to inform the dealer
if the customer is validated or not. If a customer replacement is issued, the replacement
will be delivered and tagged as a replacement customer. If the lead replacement request
is found to be incorrect and the customer is still interested in purchasing a vehicle,
CustomerFunding will work with the customer and treat them as a hot customer or attempt
to schedule an appointment with dealer. The dealer will be notified either way of
an approved or declined customer replacement request. Several days will be allowed for
the review to be conducted. For assistance with the customer replacement request system,
please contact the CustomerFunding.com, Inc. dealer services department by phone
at (877) 784-1030.
Note: In the event that CustomerFunding is unable to satisfy a customer replacement
requirement, cash credit will be applied toward your next monthly invoice.
CustomerFunding will not provide a customer replacement for the folowing:
- Duplicate applications from other sources. CustomerFunding has no control if the
consumer submits information through multiple companies. (We will only replace applications
that were sent to the dealer from CustomerFunding more than once within a 30 day
window of submission. CustomerFunding already has a duplication removal process
in place through its Clean Lead™ Technology).
- If the customer has purchased a vehicle since application submission date.